Client Experiences
What Owners Say
About Their Watches
A selection of feedback from people who have brought watches to Pendulink. Their words, not ours.
Back to Home14+
Years of Practice
830
Watches Serviced
4.8
Average Rating
96%
Client Satisfaction
Reviews
From the People Who Brought Their Watches In
Somrak Thongpan
Pattaya, Thailand
I brought in my father's old Seiko that had been sitting in a drawer for about six years. Krit was straightforward with me — he explained what needed doing and what I could leave for later. The overhaul took about three weeks and the watch came back running well. Nothing flashy, just solid work.
June 2025
David Hartley
UK expat, Bang Lamung
Had a bracelet resized here. Simple job, I know, but I've had it done badly elsewhere — scratches, links bent slightly. Pendulink did it properly. The watch was returned the next day in exactly the condition it went in. Good to find someone in Pattaya who takes these things seriously.
June 2025
Wanida Nakpradit
Chonburi, Thailand
I was nervous about a dial refresh because I didn't want the watch to look different afterwards. Anchalee walked me through exactly what they would and wouldn't do before I agreed to anything. The result was much better legibility without the watch looking like it had been touched. I appreciated the patience.
May 2025
Marc Colbert
French expat, Pattaya
Brought in a watch I had purchased in Geneva years ago. The movement had been running slow. Full overhaul done here — condition report provided, timeline kept, and it came back regulating properly. The written scope document was something I had not seen a local workshop offer before. Very professional.
June 2025
Pranee Suksombat
Pattaya, Thailand
Took about four weeks for the overhaul, which was a little longer than I expected, but I was told partway through that an additional part needed sourcing and asked whether to proceed. I was glad they checked rather than just ordering it. The end result was good and the price stayed as quoted.
May 2025
Arjun Kapoor
Visiting, Mumbai
I was only in Pattaya for a week and needed a strap fitted. They handled it the same afternoon. Clean work, no marks, bracelet fits well now. Good to know this workshop exists if I am back in the area with anything more complex.
June 2025
Case Studies
A Few Detailed Accounts
Case Study 01 — Full Overhaul
A 1970s Automatic, Back in Good Order
The Situation
A vintage Japanese automatic had been unworn for twelve years. The owner was unsure whether it was worth servicing, given the age and the cost involved.
What Was Done
Full movement disassembly, cleaning, lubrication, and regulation. Case gaskets replaced. Condition report prepared first. Owner opted to leave the dial untouched, which was respected.
Outcome
Movement running within +/−8 seconds per day. Watch has since been worn regularly without issue. Duration: 3 weeks. Cost: ฿32,700 as quoted.
"I wasn't sure what to expect from a workshop I'd not used before. The written scope was reassuring. The watch is running nicely now — better than I had hoped, given how long it had sat."
Case Study 02 — Dial & Hands
Legibility Restored Without Altering Character
The Situation
A watch purchased in the late 1990s had faded lume on both dial and hands. The owner wanted it readable but was concerned about losing the aged look.
What Was Done
Hands replaced with appropriate alternatives for that era of watch. Dial surface cleaned. Options for lume treatment were shown on a test piece first before the owner agreed to proceed.
Outcome
Noticeably better legibility in low light. Dial unchanged. Duration: 7 working days. Cost: ฿10,900 as quoted.
"They showed me exactly what the hands would look like before fitting them. That mattered to me. The watch looks like itself, just easier to read now."
Case Study 03 — Strap Fitting
A Bracelet That Finally Fits
The Situation
An expat with a metal bracelet that had never been properly sized. A previous adjustment elsewhere had left a slight bend in two links.
What Was Done
Bent links identified and corrected. Bracelet resized to correct fit. Spring bars checked and two replaced as a precaution. Work completed same afternoon.
Outcome
Bracelet sitting correctly. Links undamaged. Duration: 3 hours. Cost: ฿3,500 as quoted.
"Quick and careful. No new scratches, which was my main concern. Happy to recommend."
Workshop Contact Details
Phone
+66 2 445 9163Address
59 Beach Road, Nong Prue,
Bang Lamung, Chonburi 20150
Workshop Hours
Mon–Fri: 09:00–18:00
Sat: 10:00–16:00
Bring Your Watch In
An initial look at your watch is free and carries no commitment. We will tell you what we find and leave the decision with you.
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