Privacy Policy

1. Introduction

Pendulink ("we", "our", "us") operates a watch repair and restoration workshop at 59 Beach Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand. This policy explains what personal information we collect when you use our website or contact us in connection with our services, how we use that information, and what rights you have over it.

Questions about this policy may be directed to [email protected]. We will respond within a reasonable period.

2. What We Collect and How

We collect personal data in the following circumstances:

• Contact form submissions: name, email address, phone number (optional), and the contents of your message.
• Direct email or phone enquiries: contact details and any information you provide about your watch.
• Website analytics (if enabled): aggregated data about page visits through third-party analytics services. This may include browser type, approximate location, and pages viewed.
• Cookies: small files stored in your browser as described in our Cookie Policy.

Legal basis for processing: We process personal data on the basis of your consent (where you have provided it, such as through form submission), and where necessary to respond to your enquiry or carry out a service you have requested (contractual necessity). We may also process data where we have a legitimate interest in doing so, such as maintaining records of work carried out.

Retention: Contact and service enquiry data is retained for up to three years from the date of last contact. Analytics data is retained in accordance with the terms of the relevant third-party provider. You may request deletion at any time (see Section 6).

3. How We Use Your Data

Personal data collected through this website is used for:

• Responding to your enquiry about a service
• Communicating about the progress of work on your watch
• Maintaining records for our internal workshop administration
• Improving our website through analytics (where consent is given)

We do not use your personal data for unsolicited marketing communications. We will not contact you with marketing material unless you have explicitly asked us to.

Third-party sharing: We do not sell or rent personal data to third parties. Data may be shared with analytics providers (e.g., Google Analytics) in anonymised or aggregate form. If we are required to disclose data by law or court order, we will do so only to the extent required.

4. How We Protect Your Data

Our website is served over HTTPS. Contact form submissions are transmitted securely. Access to stored personal data is restricted to workshop staff with a need to use it.

We do not store payment card details. Any payment transactions are handled through third-party payment providers in accordance with their own security standards.

In the event of a data breach that is likely to result in risk to your rights, we will notify affected individuals and relevant authorities as required by applicable law.

5. Cookies

This website uses cookies to remember your preferences and, where you consent, to support analytics. You can manage cookie preferences through our Cookie Policy page, which also includes instructions for managing cookies in your browser.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), and where applicable under other data protection frameworks, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to any legal obligations we have to retain it.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, email [email protected] with a description of your request. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

7. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before providing any personal data.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect data from minors. If you believe we have received data from a person under 18, please contact us at [email protected] and we will take appropriate action.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website following an update constitutes acceptance of the revised policy.